Terms appendices

PART II — GLOBAL AND REGIONAL APPENDICES

PART II (A) — GLOBAL SERVICE APPENDICES

Appendix A1: InPost Application Terms and Conditions

These additional terms and conditions apply to the application designed for smartphones, tablets and/or websites. This application is developed, maintained and offered to you by the relevant entity of the InPost Group indicated in the regional appendix that applies to you. You may also check the contracting company from the list of the entities of the InPost Group specified in the Appendix C Part III to these Terms.

These terms and conditions determine our and your rights and obligations related to the use of application.

1. What services are available in the Application?

1.1. The list of services provided within the application is included in the list of services provided by InPost(Functionality Matrix) in the Part I (B) to these Terms. Subject to your assigned region and regional appendix, you may use application to access the functionalities presented there.

1.2. Not all services listed on the list provided above, are available in all regions. Certain functionalities may be introduced gradually and may be available only in selected regions or in pilot form.

1.3. Correct operation of our services may depend on whether you have and have activated on your device the modules such as: CSM, LTE or CPS, as well as on the access rules to application, which you selected and set up on your device.

1.4. Some of our services may require you to have other programs installed on your device that are independent of us, such as a web browser or PDF file readers.

1.5. Many of our services are related to courier services that we provide when handling parcels. This applies, for example, to extend the parcel storage time to pick up a parcel from an InPost Parcel Locker. To get to know these conditions, please refer to the courier terms.

1.6. If your parcel has not yet been delivered to a Parcel Locker, you can choose to place it in the 'Easy Access Zone', i.e. in the bottom row of compartments in the Parcel Locker. You can select this service in the parcel details in the application. Here are the conditions for this functionality:

1) you can choose this option no later than when the parcel is handed over for delivery (as per the relevant parcel status available in application). Due to the fact that we do not have rigid hours for parcel receiving, handling and delivering, and the hours of our courier services also depend on the time the parcels are dispatched by our customers or by you, handing over a parcel for delivery may take place at different times.

2) We cannot guarantee that we will deliver the parcel to the Easy Access Zone, as these zones may already be filled with other parcels. In this case, we will deliver your parcel to an available compartment.

1.7. Certain services may be provided to you only after you take additional actions specified in the Terms, e.g. when you provide additional personal data necessary for a given service to be supplied.

1.8. As part of the application's development, we may introduce, modify, or remove additional functionalities. We will inform you about significant changes in this regard in the manner specified in the Terms. We can also provide services or content delivered by independent third parties. Using these services may require your acceptance of separate terms and conditions or privacy policies of those entities. Please note, that we are not a party to any agreements concluded between you and external service providers, and we are not responsible for these services or their compliance with the law.

1.9. Among other things, we may provide functionalities based on artificial intelligence (AI) technologies, both our own and those supplied by external partners. The purpose of these tools is to provide you with additional support and expand the application's capabilities. Please remember that AI technologies, including language models, have their limitations. Content, suggestions, and responses generated by AI tools may be incomplete, inaccurate, outdated, or even incorrect. AI-generated content is for informational and assistive purposes only; it does not constitute binding advice (e.g., legal, medical, financial) and should not be treated as the sole source for your decision-making. Therefore, we do not provide any guarantees regarding the accuracy, reliability, completeness, or usefulness of AI-generated content within the application. You use these tools at your own risk and are obliged to independently verify the information obtained.

1.10. Input data you provide to AI tools (including text, files, attachments and other data) remains your property unless otherwise specified by separate terms of use for a given tool. By submitting data, you declare that it does not infringe the rights of third parties. Remember that you should not enter any special categories of data (e.g. health data), children's data, biometric data, or data enabling access to accounts (passwords, SMS codes, tokens), payment card data, trade secrets or other confidential information into AI tools — to the extent that it is not necessary to use the application. Depending on the external provider's technology, this data may be processed to improve AI models, under the provider's privacy policy. We disclaim any liability for damages resulting from the use or inability to use AI-based functionalities.

1.11. AI tools may utilize third-party technology or services. In such cases, separate terms and conditions of those providers may apply to your use of those services. We are not responsible for the acts or omissions of those third parties, to the extent permitted by law. The provisions of the terms and conditions regarding exclusions and limitations of liability apply accordingly to AI tools.

1.12. By using the AI ​​tools we provide, you retain your rights to the input data to the extent you are entitled to them, and you are granted a non-exclusive license to use the output data (AI tool responses) to the extent permitted by the application functionality and applicable law.

1.13. If we sell services via application, their prices will not be individually tailored to you, especially based on your behavior or preferences. We do not use such mechanisms.

2. How can you use Application?

2.1. If you want to use application, you must have a device that meets our technical requirements (which we describe later in these Terms), have the application installed (you can download it from stores like Google Play or the App Store), have a User Account set up (how to do this is detailed in a separate section above), and have Internet access (without Internet, application may not offer all its services and functionalities).

2.2. We respect legal regulations and care for our users. Therefore, you may not add content or data to application that:

a. is unlawful,

b. constitutes malware (viruses, trojans, programs that modify the application's operation),

c. intercepts data available in application.

2.3. You may not use application in a manner that contravenes social norms, good practices, or disrupts the proper functioning of the application. We also protect our interests, so you cannot use application in a way that infringes upon them.

2.4. If you use application in violation of the above prohibitions, we may block your access to application.

2.5. Additional rules applicable in specific regions may be set out in the relevant regional appendix.

3. What Are the Technical Requirements for Using Application?

3.1. To use application seamlessly, you need:

1) a mobile phone number registered in a mobile network,

2) an e-mail address,

3) an Internet connection,

4) a device with Android or iOS.

3.2. For smooth use of application, we recommend using the most up-to-date version of the system software on your device. However, don't worry if you don't meet the Android or iOS version requirements or have an older version of the software on your device. This does not mean you are violating the Terms. There is a chance you might be able to run application on such a device. However, we cannot guarantee that application will launch or operate smoothly on devices with older versions of Android or iOS. Therefore, we are not responsible for application issues related to using older versions of Android or iOS.

3.3. The current Terms always refers to the latest version of application, so we recommend that you regularly update the app. We do not support older versions of application or ensure their proper functioning.

3.4. If you notice any errors or vulnerabilities in application, we encourage you to report them via the contact channels indicated in the application or in the specific regional appendix.

4. How do we process personal data?

4.1. Detailed information on how we process your personal data related to the use of the mobile application is described in the Privacy Policy. Please familiarize yourself with it. If you have any questions, we encourage you to contact us — information on how to contact us regarding the processing of your personal data can be found in Part I of the Privacy Policy, Section 2. Who processes your data, table in point 2.3.

5. What are our intellectual property rights to the Application?

5.1. We (or companies affiliated with us) own the rights to application, including the source code, content used in the application, graphics, and other elements, unless we expressly state otherwise. These are protected by law, and you must not engage in activities that infringe upon our rights. Since we own the rights to application, we grant you a license to use it.

5.2. Nothing in these Terms transfers any ownership rights to you.

5.3. When you download our mobile application and/or access it via web application, we grant you a limited, non-exclusive, non-sublicensable and revocable license to use the application according to its intended purpose, including installing the application on other devices.

5.4. You cannot grant or transfer this license to someone else. You also cannot sell, transfer or distribute our applications.

5.5. You may use our application only:

a. in accordance with these Terms and applicable law,

b. for lawful purposes,

c. within the scope of functionalities made available in your assigned region.

5.6. You may not use application in a manner that interferes with its normal operation or security. Unless permitted by applicable law, you may not:

a. copy, modify, adapt, translate or create derivative works based on application;

b. reverse engineer, decompile or attempt to extract source code;

c. distribute, lease, sell, sublicense or make application available to third parties;

d. bypass technical protection measures;

e. use automated systems to access or scrape data from application.

5.7. This does not affect mandatory rights granted to you under applicable law.

5.8. We may provide updates, upgrades or patches to application from time to time. Such updates may be necessary for security, compliance, performance or functional reasons. You agree that certain updates may be installed automatically, where permitted by applicable law and your device settings.

5.9. The license granted to you under these Terms remains valid for the duration of these Terms and, therefore expires when you delete your User Account, you terminate the Terms or we terminate it because of your breach of Terms.

6. What are we not responsible for?

6.1. We strive to provide you and other users with the best experience using application. However, there are situations and events beyond our control. Below are situations and events for which we are not responsible:

1) force majeure,

2) providing false personal data, especially when creating your User Account,

3) sharing access to application and your User Account with others,

4) your device not meeting the technical requirements described in section 4,

5) the manner and quality of service provision by telecommunications operators with whom you have agreements (including Internet services). We are also not responsible for fees for services provided by these operators,

6) errors and issues with Android or iOS, as well as software installed on the device that is not from us.

7. How to file a complaint about Application or services provided within it?

7.1. If you believe we have not adequately fulfilled our obligations regarding application (for example, if something hasn't worked or we haven't delivered a service you selected which was available according to the relevant regional appendix), you can file a complaint using the contact methods indicated in the digital channels through which you access our services, that are listed within applicable regional appendix. Detailed information on complaint procedures, including applicable time limits, competent entities and alternative dispute resolution mechanisms, is provided in the relevant regional appendix, or via chat in application.

7.2. When filing a complaint, we may ask for information to confirm your identity and a description of the issue. Keep in mind that we may not be able to assist you if you do not provide sufficient information or description of your issue.

7.3. We will address your complaint as quickly as possible, but no later than 14 days from its receipt. When you submit a complaint, we will send you confirmation of receipt on the same day.

7.4. We will inform you of the resolution of your complaint via the email address you provided when submitting it.

8. What other information about Application is worth knowing?

8.1. Application may be unavailable due to technical maintenance. We strive to ensure the application is available 24/7, but if we need to schedule maintenance, we will inform you in the application when it is to occur and how long it will last.

8.2. If you no longer wish to use the application, you can delete the application from your device at any time. This does not automatically delete your User Account. If you want to delete your User Account, you can do so by contacting us. Information on contact channels to delete your User Account is available through the application. You can do this at any time without providing reasons and without incurring any costs.

8.3. We may terminate these Terms and Conditions where the Terms explicitly allows it. We may also terminate it if we cease supporting application- we will not do this immediately but will inform you with one month's notice.

8.4. Changing your device (without simultaneously changing the phone number associated with the application) or logging out of the app does not result in the deletion of your User Account.

8.5. Since some of the services we provide are digital services, consumers using them are entitled to specific rights under applicable consumer protection laws, as described in the relevant regional appendix.

8.6. If you have questions, requests, concerns or comments, you can always contact us using contact channels available through the application.

8.7. These terms and conditions are part of the Terms and may be supplemented by the specific terms of the regional appendix according to your assigned region.

8.8. Applicable law and jurisdiction are determined under the relevant regional appendix depending on the entity of the InPost Group which provides services for you.

PART II (B) — REGIONAL APPENDICES

Appendix B1: Services provided in Poland

Version: 1.0

Introduction

The terms and conditions set out in this Appendix B1 and its appendices (the "Appendix") apply to users when using services covered by it, in accordance with the assignment rules described in the point 6 of Part I (A) of the Terms. It supplements and amends them, where necessary to comply with applicable law, specifically regarding points 1 — 6 below. This Appendix reflects both:

1) mandatory requirements of Polish and EU law,

2) specific services and functionalities,

3) local payment and loyalty programmes,

4) region-specific operational arrangements.

The availability of such services is indicated in detail in the application and in this Appendix, while the general information is available in the list of services provided by InPost (Functionality Matrix) specified in Part I (B) of the Terms. From time to time, we may introduce new services or functionalities, modify existing ones, or discontinue certain services. As a result, the list of services described above may change. The most up-to-date information about the currently available services can always be found in the application.

In case of conflict, this Appendix prevails over the Terms to the extent required by applicable law.

As one of the supporting tools in the application, we provide an AI chat functionality, based on the Bielik.ai artificial intelligence model and adapted to the characteristics of the services we provide. The chat function is part of services misleading, or irrelevant to your situation. You may use the chat only to obtain information, under the rules set out in the Privacy Policy. Please remember that any content you send via the chat must comply with the law, good practices, and must not infringe the rights of third parties. especially, we do not allow illegal, vulgar, hateful, violent, or other prohibited content to be posted in the chat. It is also prohibited to use the chat for harmful activities, abuse, security testing without our consent, attempts to circumvent security measures, or generate content in a manner that is illegal. We may use security mechanisms (e.g., content filtering, topic restrictions) to prevent abuse and the generation of content that violates the terms and conditions, and may temporarily restrict or block your access to the AI chat if you violate the terms and conditions or if necessary for security reasons. As regards the remaining provisions, point 1 of Appendix A1 — Terms and Conditions of the InPost Application — applies to the AI tool.

2. Contracting Entity

For users covered by this Appendix, the contracting entity is InPost sp. z o.o. — a company registered and operating under Polish law, with its registered office in Krakow, at ul. Pana Tadeusza 4, 30-727 Krakow, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000543759, NIP number: 6793108059.

You can contact us at www.inpost.pl/kontakt, or by calling 746 600 000 or 722 444 000, by starting a chat provided by us within our services or sending a letter to: InPost sp. z o.o., ul. Pana Tadeusza 4, 30-727 Kraków.

3. Applicable Law

This Appendix is governed by Polish law. If you act as a consumer, mandatory consumer protection law of your place of residence applies where it is more favourable than provisions in this Appendix.

Therefore, if you are a consumer, you may bring a claim related to the Terms and this Appendix before the competent court in your place of residence or before the competent court in Poland. If you are not a consumer, any disputes arising out of or related to the Terms and this Appendix shall be resolved by the court having jurisdiction over the registered office of InPost sp. z o.o., unless mandatory provisions of law provide otherwise.

Consumers using our services to whom this Appendix applies are entitled to specific rights described in the Polish Consumer Rights Act. We have outlined these rights in appendix B1.3 to this Appendix. Below, we provide some additional information regarding these rights:

a. The Consumer Rights Act defines "digital services" as services allowing the consumer to: "a) create, process, store or access data in digital form; b) share data in digital form transmitted or created by the consumer or other users of the service, c) engage in other forms of interaction through digital data",

b. The services we provide are not linked to the acquisition by the consumer of goods containing digital content or digital services (or linked in such a way that the absence of digital content or services would impede its proper functioning),

c. Appendix B1.3 applies to the agreement (or terms) under which we are obliged to deliver digital content or services (and other provisions) only when the agreement or terms pertain to digital content or services,

d. Appendix B1.3 does not apply when the consumer is solely obliged to provide personal data, and such data is processed by us solely:

• to performing the agreement (or terms) or a statutory obligation, or
• to improve security, compatibility, or other interoperability of software offered under an open and free license.

We inform you that we do not undertake to participate in alternative dispute resolution proceedings, unless participation is required by applicable law. You may nevertheless submit complaints directly to us in accordance with the complaint procedure set out in the Terms supplemented by points 5 and 6 below in this Appendix.

4. Language versions

This Appendix is available in Polish and other language versions. In case of discrepancies, the Polish language version prevails, unless mandatory law provides otherwise.

5. Complaints

If you believe we have not adequately fulfilled our obligations (for example, if something hasn't worked or we haven't delivered a service you selected), you can file a complaint using the contact methods indicated in the digital channels through which you access our services, or by using the complaint form available at: https://inpost.pl/reklamacja.

6. Withdrawal

To exercise your right of withdrawal from the Terms, you may submit your withdrawal notice within 14-day without providing any reason, using any of the following contact methods:

• by email to: [email protected]
• by telephone at: 746 600 000 or 722 444 000,
• via the chat function made available within our services,
• by sending a written statement by post to: InPost sp. z o.o., ul. Pana Tadeusza 4, 30-727 Kraków, Poland,
• by submitting the withdrawal form or any other clear statement electronically via: www.inpost.pl/kontakt.

You may use the withdrawal form template included in the B1.4 appendix to this Appendix, however using the template is not mandatory for the withdrawal to be effective.

7. Definitions

Below we explain the meanings of definitions used in the Appendix and its appendices. The list supplements the definitions contained in the Terms. If a definition is written in bold in the Appendix and is not included in the list below, it means you should use the definition provided in the Terms. It does not matter whether these definitions are used in singular or plural, or if the letters are capitalized:

1) Acquiring Service- A service that allows for the acceptance of payment cards and the handling of transactions, including authorization and transmission of payment orders to transfer funds to the recipient.

2) Active Participant- This term refers to a user who has completed at least one of the following activities:

• Given marketing consents — in the form of PUSH/mail/SMS,
• Completed any additional task from the list of all available tasks,
• Redeemed are ward in the program.

3) Appendix- This document and its appendices, which regulates rights and obligations, both ours and yours.

4) Application or InPost Mobile- This is our application available as a mobile and/ or web application, which you can use after creating a InPost Account.

5) Cart- A service that allows you to order selected products or services from a retailer through the application, using InPost Pay, under its terms.

- Completed any additional task from the list of all available tasks,

6) Coupon- A unique electronic code stored in your account, which allows you to redeem a reward with us or a program partner.

7) Delivery- This is a service provided by us, involving the transportation and delivery of goods you have purchased from a retailer to the address specified when placing your order through InPost Pay.

- Given marketing consents — in the form of PUSH/mail/SMS,

8) InBox- A reward in the program in the form of an electronic box containing random prizes (both virtual and tangible). InBox is an additional reward that may occasionally appear in the program— if it does, we will provide details in separate regulations which will be available to you in the InPost Mobile. Using InBox may require acceptance of additional terms or privacy policies, as well as additional declarations or provision of personal data from you.

9) InCoins- Points that you earn for various tasks undertaken within application. If the terms of a given service allow, InCoins may be exchanged for specific benefits.

10) InPost Pay- This is a technological service that assists customers and retailers in managing the online shopping process. When you shop in an online store, the InPost Pay feature redirects you to the InPost Mobile, where you can create a cart and complete the purchase, including payment through the payment gateway provided by the payment gateway provider.

11) Limits Information- provided in the program about the maximum number of tasks you complete that will be rewarded with InCoins and within what time. Detailed information about limits can be found on the task card.

12) Order- Your purchase of goods or services offered by a seller, within the application, using InPost Pay and under the Terms.

13) Partner- An entity from which we receive rewards.

14) Payment- Your online transaction conducted through the payment gateway, where the retailer receives money from you for the order.

15) Payment Card or Card- A card issued by an authorized company that allows for cashless payments.

16) Payment Gateway- A technological service that allows you to pay for purchases at an online store of your chosen retailer, with delivery provided by InPost. The payment gateway is available within the application as part of the InPost Pay function and includes payment methods visible in the InPost Mobile during order placement. Payment options may vary depending on the retailer, cart contents, and your technical capabilities. Some methods, such as deferred payment, may require you to accept additional terms and confirm that you meet the conditions set by the provider of that method.

17) Payment Gateway Provider- A company that supplies the payment gateway for the InPost Pay services and handles payments based on authorization to operate in Poland or another EU country.

18) Payment Services Act- The Polish Act of August 19, 2011, on payment services.

19) Payment Token or Token- A unique encrypted code that replaces your payment card data, provided by an independent external entity operating under appropriate authorizations and permissions.

20) Payment Token Storage Service- A service provided by us within the application, involving the storage of payment tokens for use in payments via InPost Pay.

21) Periodic Task- Referred to as "Challenges" in the application. If you complete them, you will receive a specified number of InCoins. Periodic tasks are only available for completion within a certain timeframe, after which they cannot be completed in exchange for InCoins.

22) Permanent Tasks- Also referred to as "Challenges" in the application. If you complete them, you will receive a specified number of InCoins. Permanent tasks can be completed at any time and are not time-limited.

23) Point Promotion- A temporary action in the program where, for a specified time, you can earn an increased number of InCoins for completing regular or periodic tasks.

24) Program- The service we have detailed in Appendix B1.1 Loyalty Program Terms and Conditions to this Appendix, which constitutes our loyalty program (of which we are the organizer).

- Redeemed are ward in the program.

25) Reward Catalog- A list of rewards available in the loyalty program under the "Reward Catalog" section.

26) Rewards- You can obtain them by exchanging InCoins in the program, provided they are available in the reward catalog.

27) Seller- A company or individual conducting business that offers the possibility to place an order using InPost Pay in their online store. You can find a list of sellers and their sales terms in the InPost Mobile, in the section related to InPost Pay, both before and after creating an InPost Account.

28) Strong Authentication- Securing your data by using at least two different verification methods, such as something you know, something you have, or your distinctive characteristics.

29) Tasks- Refers to periodic tasks or permanent tasks.

8. Table of contents

1) Introduction

2) Contracting entity

3) Applicable law

4) Language version

5) Complaints

6) Withdrawal

7) Definitions

8) Table of contents

9) Local Services and other appendices:

Appendix B1.1 — Loyalty Program Terms and Conditions

Appendix B1.2 — InPost Pay Terms and Conditions

Appendix B1.3 — Consumer rights regarding digital content or services

Appendix B1.4 — Withdrawal template form

Appendix B1.1 — Loyalty Program Terms and Conditions

I. What Are the Assumptions of the Loyalty Program?

1. This appendix outlines the rules of your participation in the program. Participation in the program is voluntary.

2. By joining the program, you accept its terms as described in the Terms and this appendix.

3. The current InPost Mobile terms and program terms can be found within the application.

II. Who Is a Participant in the Loyalty Program?

1. If you use the InPost Mobile with access to the program, you are participating in the program.

2. To participate in the program, you must:

1) have an InPost Account,

2) accept the Terms (when creating anInPost Account or due to changes in the Terms), and

3) have the InPost Mobile with access to the program.

3. The most current version of the InPost Mobile provides access to all program functionalities. If you have an older InPost Mobile version and do not update it to the latest version with program access, you may not be able to use all functionalities or even the entire program.

4. Using the InPost Mobile is necessary for active participation in the program.

5. Our employees can also participate in the program if they are InPost Mobile users.

III. Where Can You Learn About the Program and Is Active Participation Required?

1. Program functionalities are available in the InPost Mobile, under the "Rewards" section.

2. In the "Rewards" section, you can learn about the program's progress, promotions, special offers, and other benefits related to your participation.

3. Additionally, if you provide us with the necessary consent, we will send you information about the program's progress (e.g., via push notifications or other communication channels such as email or SMS). You can opt out of these notifications at any time in the InPost Account settings.

4. Participation in the program does not require any action on your part. You decide independently whether you want to actively participate. If you're not interested, you don't need to complete the activities required to become an "active participant" (as described in Appendix A, defining "active participant") or exchange InCoins for rewards. You can also opt out of notifications about collected InCoins by contacting us at [email protected].

5. Using the program as an active participant, including exchanging InCoins for rewards, is also voluntary.

IV. What Can You Do Within the Program?

1. The program is an electronic service through which we enable you to:

a) collect InCoins,

b) view the number of InCoins you have and the history of changes in their balance,

c) browse the reward catalog and exchange accumulated InCoins for available rewards,

d) view available tasks for earning InCoins,

e) access rewards exchanged for InCoins.

2. We may introduce other technical functionalities within the program.

3. We may also organize temporary lotteries, contests, and permanent or temporary promotions, which we will inform you about in the InPost Mobile.

4. Lotteries will be organized based on separate terms provided by the lottery organizer.

V. How Can You Earn InCoins in the Program?

1. You can collect InCoins if your InPost Mobile version includes program access. How to access the program in the InPost Mobile is explained in section II of this appendix.

2. InCoins are awarded for permanent tasks and additional tasks.

3. Each task available in the InPost Mobile includes:

a) its name,

b) task details — what you need to do to earn InCoins,

c) the number of InCoins you will receive for completing the task,

d) the limit- information on the maximum number of tasks that will be rewarded with InCoins and within what time,

e) for periodic tasks, the task validity period, i.e., the date range within which the task completion will be rewarded with InCoins,

f) a link to the partner's website (for tasks conducted in collaboration with a partner).

4. In addition to permanent tasks, we may provide additional tasks to all users or specific groups at any time.

5. InCoins will be awarded for completing specific activities indicated in the task.

6. We may conduct periodic point promotions, where completing permanent or additional tasks within a specified time will earn you more InCoins.

7. Information about point promotions will be provided with specific tasks(in the app) and will include the promotion period, the possible number of InCoins to earn, and a description of the task for which you will receive an increased number of InCoins.

8. In addition to permanent and additional tasks, you can also collect InCoins through our partners, who offer this opportunity in their campaigns, partnership programs, and other organized activities. The possibility of earning InCoins from partners and the conditions for granting them are specified in the dedicated regulations for each activity, available from the respective partner.

VI. How Are InCoins Calculated and How Long Are They Valid?

1. InCoins are automatically calculated after completing each task, but no later than 48 hours after receiving or sending a parcel.

2. Their calculation is confirmed via push notifications unless you have opted out of this form of communication in the InPost Account settings.

3. You receive InCoins only by using the phone number linked to your InPost Account, including when providing it during any transactions or orders. If you provided a different phone number, you will not receive InCoins (they may be received by the user whose phone number was registered for the shipment).

4. InCoins that you have not exchanged for rewards expire after 12 months from the date of receipt.

5. InCoins expire on a monthly cycle, meaning: always on the first day of each new calendar month after full 12 months.

6. When you exchange or use InCoins, they are deducted from the oldest to the newest (at the time of exchange for a reward).

7. You can receive InCoins through complaints in the following situations:

a) If you correctly completed a task, but we did not calculate InCoins or calculated them incorrectly,

b) If we removed InCoins before their expiration date,

c) If, for reasons beyond your control, you cannot complete the task correctly ( you will then receive InCoins as specified in that task).

VII. How to Check the History of InCoins Credited?

1. At any time, you can check every change in your InCoins balance in the InPost Mobile under the "InCoins History" section, including:

a) Credited InCoins,

b) InCoins exchanged for rewards,

c) InCoins that have expired,

d) InCoins credited through complaints.

2. We will collect and store the history of your transactions within the program for 24 months.

3. You have access to the history of all credited and spent InCoins from the last 24 months.

4. Products excluded from the program, for which InCoins are not awarded, are described in the InPost Mobile.

5. To get information about the current number ofInCoins, you must have an Internet connection.

6. InCoins cannot be converted to cash or exchanged for monetary funds.

7. Unused InCoins do not lose their validity due to logging out of the InPost Mobile.

8. If you want to earn InCoins for tasks related to the InPost Fresh InPost Mobile, you must have an account in the InPost Fresh InPost Mobile using the same phone number you provided when creating your InPost Account. A detailed description of tasks and the rules for awarding InCoins to InPost Fresh InPost Mobile users will be specified in the InPost Mobile.

9. As an InPost Fresh InPost Mobile user, to earn InCoins and exchange them for rewards, you must have a version of the InPost Mobile that includes the program (how to access the program in the InPost Mobile is explained in section II of this appendix).

VIII. How to Exchange Points for Rewards and What Rewards Can You Receive?

1. As a program participant, you have access to all available rewards within the reward catalog provided in the InPost Mobile.

2. You can exchange InCoins for rewards in the reward catalog available in the InPost Mobile under the "Rewards" section. Some rewards may only be available for a specified period or until supplies last. We will inform you of such situations in the description of the reward.

3. We may change the reward catalog. You do not lose the rights to rewards obtained before such changes. The current reward catalog is always available in the InPost Mobile with program access.

4. We may offer participation in periodically organized lotteries, contests or promotions as a reward— under the terms described in sections IV.3 and IV.4 of this appendix.

5. As a reward, we may also offer you the opportunity to participate in or support campaigns and initiatives, including charitable or social campaigns. These may involve exchanging or donating InCoins for specific purposes indicated in the reward description in the reward catalog.

6. The reward catalog contains information about the number of InCoins needed to exchange for a reward, the reward's validity date (applies to all rewards).

7. To exchange InCoins for a reward, you must have a sufficient number (required for the exchange, according to the reward description available in the reward catalog).

8. The reward you exchanged for InCoins will appear in the "My Rewards" section of the InPost Mobile. You can also set the InPost Mobile to send the reward to the email address you provided.

9. You cannot return a reward exchanged for InCoins or exchange it for money.

IX. How to Withdraw from the Program?

1. If you do not wish to participate in the program, you don't have to be an active participant. We encourage you to read section III.4 of the Terms. This means you can continue using the InPost Mobile and skip any functionalities related to the program. The program is part of the InPost Mobile, so if you do not want it to be available, you must stop using the InPost Mobile entirely and delete your InPost Account. Instructions on how to stop using the InPost Mobile are described in section 10.2 of the Terms.

2. If you recreate your InPost Account, even using the same or similar personal data, we do not restore previously earned InCoins.

3. Logging out of the InPost Mobile does not mean deleting InCoins or stopping their accrual.

4. After logging back into the InPost Mobile, you will regain access to your InPost Account and transaction history.

X. Where and How Can You File a Complaint?

1. Complaints are handled according to the Terms and Polish law.

2. If you choose a reward that is a coupon entitling you to receive goods or services from us, we are liable to you in accordance with the Consumer Rights Act regarding non-compliance of goods or services with the contract. The exchange of a reward for a defect-free one occurs if you return the defective reward to us.

3. If you choose a reward that is a coupon entitling you to receive goods or services from a partner, we are only responsible for ensuring the partner will honor such a coupon within its validity period and according to the rules set in the reward catalog. The partner is responsible for the goods or services (including their quality).

4. You can also file a complaint about a reward if its redemption is not possible (for example, if the reward is a discount code that is incorrect or does not activate the discount). If the error occurred on our part, we will return the InCoins you exchanged for the defective reward.

5. We are not liable for non-compliance of a tangible reward obtained through a lottery (i.e., non-compliance of goods or services with the contract). All complaints about rewards from the lottery organizer, including exchanging a defective reward for a defect-free one, should be directed to the organizer of such a lottery.

XI. What Other Information About the Program Should You Know?

1. If you commit violations described in sections 2.2 and 2.3 of the Terms within the program, it may lead to consequences described in section 2.4 of the Terms. Regardless, in cases mentioned in sections 2.2 and 2.3 of the Terms — if they pertain exclusively to program violations — we will request you to cease them, providing an appropriate deadline, always not shorter than 7 days (counted from the day after you receive the request). If you do not comply with our request, we may permanently deprive you of part or all of the InCoins you have collected (depending on the nature of the violation). We will justify each decision and communicate it to you in the InPost Mobile. You can file a complaint about such a decision (according to the principles described in the Terms).

2. InCoins earned by you before February 1, 2026, remain valid for 24 months under the previous version of the Terms. When you redeem or use InCoins, they are deducted starting from the oldest to the newest.