INPOST ACCOUNT TERMS OF SERVICE
Are you using the InPost Mobile app, extending your parcels, sharing locker access with your loved ones, or opening them remotely? Or maybe you’re collecting InCoins or completing purchases with InPost Pay? Here you’ll find out what to expect in the InPost digital world and what we expect from our users.
Key Information
We know that reading legal documents is not the most enjoyable activity, but it’s worth getting to know our Terms so you understand what to expect when using your InPost Account and what we expect from our users.
What are the Terms about?
They explain how InPost Account and our other services work, as well as your rights and obligations. They include general and additional conditions that apply depending on which services you use.
How to navigate the Terms?
The InPost Account conditions and general rules — described in Parts I, II (A) and III of the Terms — always apply to all users; Terms of provision of individual services available in a given market, described in Part II (B), apply when you use them.
What is an InPost Account?
It’s a single account for InPost digital services — created by you — that allows you to use our services, log in to them across different devices, and control and manage your Personal Data.
What are our digital services?
These are services, products and features available online, e.g. the InPost Mobile Application, InPost Pay, the Loyalty Programme, and many more from the InPost digital world.
What services can you use
with the InPost Account
Services available in all countries
Services available in all countries
- Mobile Application - InPost Mobile: Poland, Italy
- Account registration, login and account management
- Parcel tracking and collection (and related functionalities depending on the country – check in your Application)
- Service notifications and alerts
- Access to Parcel Lockers and collection points
- Customer service and support
- Promotions and communication & marketing services (depending on the consent given, where required)
Sending Parcels
Sending Parcels
- Available: Poland
- Coming soon: Italy
Parcel Management (e.g. changes, redirections)
Parcel Management (e.g. changes, redirections)
- Available: Poland
- Coming soon: Italy
Loyalty Programme
Loyalty Programme
- Available: Poland
InPost Pay
InPost Pay
- Available: Poland
Explore the Documents
InPost Account Terms of Service
If you need to — you can download and save the Terms in the language version of your choice.
InPost Account Terms - full version
InPost Account Terms - Italy
InPost Account Terms - Poland