terms And conditions
General Terms and Conditions of InPost Account Services
In force as of April 27, 2026 | Version 1.0.
These General Terms and Conditions of InPost Account Services supersede the Terms and Conditions of InPost Account dated 26 January 2026.
PART I - INTRODUCTION
1. Introduction — What are these General Terms and Conditions of InPost Account Services about?
These General Terms and Conditions of InPost Account Services together with its appendices (the "Terms") constitute a unified, global, contractual framework governing the creation and use of the InPost Account, and associated services accessible through the mobile and/or web application, including digital services made available within the digital environments operated by individual entities of the InPost Group.
These Terms define the relationship between you and InPost. When we refer to ourselves in the first-person plural ("we", "us") or as" InPost", we mean the relevant entity referred to in point 1 to Part I (A) of theseTerms.
Our services are intended for users who have reached the minimum age required to enter into a legally binding agreement under the law applicable in their place of residence and/or in the relevant regional appendix, as specified in these Terms. However, in addition to this requirement, you must be at least 16 years old to manage your own InPost Account.
The InPost Account is a personal digital account enabling users to access, manage and use of InPost digital services. In this respect, the User Account operates as a gateway to the InPost digital ecosystem, comparable to widely used global digital accounts. We use the term "User Account" interchangeably with "InPost Account", as described in the definitions section that you can find in the Part I (C) — Glossary of terms to this Terms. The application is a unified digital platform through which InPost digital services are provided to you. Individual services in the application may be performed by different entities of the InPost Group, depending on your assigned region and the specific service activated.
These Terms are adopted as one global, dynamic and modular contractual framework that reflects the way InPost conducts its business, the legal regulations that govern it, and the values that we apply in our operations. These Terms define the relationship between InPost and the user who uses our services, namely "you"Examples of matters described in these Terms include:
- How we provide and process our services,
- The rules of your use of our services,
- Possible ways of our using content that you use within our services – regardless of whether it is content belonging to you or to other people,
- Other rights and actions you can take when someone violates them.
Digital services within the application can relate to our services provided outside the application, such as parcel delivery or postal services. If you use those services, you must accept the terms and conditions of the relevant entity of the InPost Group providing them.
2. How are these Terms designed and how can I navigate them?
These Terms are designed to ensure transparency, accessibility and usability under consumer law standards that may affect you. Its core part, comprising of Part I and Part II (A), applies to all users. It is supplemented by regional appendices(Part II (B)) applicable to users regardless of their place of residence.
Together, they form one integrated contractual framework governing your relationship with the entities of the InPost Group within one ecosystem. It is structured in a modular and dynamic way which include:
- clear visual separation between global rules and regional differences,
- glossary references for defined terms.
Any expressions that we write in bold font have their meaning, which we have explained in Part I (C) Glossary of terms to the Terms.
3. How do I accept these Terms?
We are aware that reading terms and conditions is not a pleasant activity, but it is worth knowing our Terms to find out what you can expect from us when using the User Account and what we expect from our users.
By creating your individual User Account, you confirm that you:
- meet the applicable age requirements, and
- have the legal capacity to enter into a binding agreement.
To use the User Account service and our services, you must accept these Terms, therefore we really want you to understand its provisions. Activation and/or use of a specific service means that besides the core part of these Terms, the relevant regional appendix applies to you. If you do not agree with these Terms, please cease using our services.
By accepting these Terms, you enter into an agreement with the relevant entity of the InPost Group specified in the regional appendix.
Your access to specific services and functionalities depends on their availability in the assigned region. Where a given service or functionality is not available in your assigned region, such terms relevant for that specific service do not apply to you. Detailed information on the availability of services in individual regions is provided in the application and the general description in the list of services provided by InPost(Functionality Matrix) described in Part I (B) to these Terms.
We encourage you to download the Terms so you can refer to them later. The Terms and all its previous versions are always available in the repository accessible via the link placed at the beginning of these Terms.
4. Which language versions apply?
These Terms are available in several language versions. Where you access it in a local language version, such a version is provided for convenience and transparency. In case of any discrepancies between language versions, the interpretation rules described in the relevant regional appendix apply.
5. How is my personal data handled?
Your personal data is processed under applicable Privacy Policy, which is a separate document related to the use of the InPost Account we publish Privacy Policy available at: terms.inpost-group.com/en/privacy-policy. We encourage you to read them to better understand how to update, export and your personal data and how to manage it.
6. Table of Contents:
PART I — INTRODUCTION:
- Introduction — What are these Terms about?
- How are these Terms designed and how can I navigate them?
- How do I accept these Terms?
- Which language versions apply?
- How is my personal data handled?
- Table of contents
PART I (A) - INPOST ACCOUNT
- Who is the service provider?
- What is a User Account and what is it used for?
- Who can use our services?
- How to create a User Account?
- How can you use a User Account?
- How is my region assigned and why does it matter?
- How we ensure the security of your User Account?
- What services do we provide?
- How can you use our services?
- How do we process personal data?
- What are we responsible for, and what are we not?
- How do we change the terms?
- Which rules apply in case of conflict?
- What other information about the User Account is worth knowing?
PART I (B) - List of services provided by InPost (FUNCTIONALITY MATRIX)
PART I (C) - GLOSSARY OF TERMS
PART II — GLOBAL AND REGIONAL APPENDICES:
PART II (A) — GLOBAL SERVICE APPENDICES
Appendix A1 — InPost Application Terms and Conditions
- What services are available in the application?
- How can you use the application?
- What are the technical requirements for using the application?
- How do we process personal data?
- What are our intellectual property rights to the application?
- What are we not responsible for?
- How to file a complaint about application or services provided within it?
- What other information about application is worth knowing?
PART II (B) — REGIONAL APPENDICES
Appendix B1 — Services provided in Poland
Appendix B1.1 — Loyalty Program Terms and Conditions
Appendix B1.2 — InPost Pay Terms and Conditions
Appendix B1.3 — Consumer rights regarding digital content or services
Appendix B1.4 — Withdrawal template form
Appendix B2 — Services provided in Italy
PART III — OTHER GLOBAL APPENDICES:
Appendix C — List of Contracting Entities
PART I (A) - INPOST ACCOUNT
1. Who is the service provider?
1.1. Your InPost Account is provided by InPost sp. z o.o., a company registered and operating under Polish law, with its registered office in Krakow, at Pana Tadeusza 4, 30-727 Krakow, Poland, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000543759, NIP number: 6793108059. You can contact us at Kontakt z InPost, or by calling 746 600 000 or 722 444 000, by starting a chat provided by us within our services or sending a letter to: InPost sp. z o.o., ul. Pana Tadeusza 4, 30-727 Kraków.
1.2. By creating your InPost Account, you enter into an agreement with InPost sp. z o.o. for the provision and management of such account.
1.3. Please note, that specific InPost services available through application after creating your InPost Account are provided to you by a relevant entity of the InPost Group with which you enter into an agreement depending on your assigned region and chosen service. Each regional appendix contains the details of the company providing the services you use. You may access the complete list of entities of the InPost Group providing services in the Appendix (C) Part III to these Terms.
2. What is a User Account and what is it used for?
2.1. A User Account is a profile created by you, through which we identify you in our digital services and thanks to which you can use them to the full extent, also using service personalization on various devices, as well as control and manage your personal data.
2.2. The User Account is necessary for processing data (including its storage in connection with running the User Account for you) when you use InPost services such as using the application and services available in it, such as: sending and returning parcels, placing orders in online stores, and others that we offer at any given time and indicate that you can use them while using the User Account.
2.3. The User Account has built-in security, which protects your information and personal data, but at the same time enables easy access to various InPost services.
3. Who can use our services?
3.1. The minimum age required to manage your own User Account is 16 years. You must also have full legal capacity to enter into a binding agreement under the law applicable to you. If you are not old enough or do not have full legal capacity to manage your User Account independently, you must have parental, legal guardian or other authorised representative consent to use these services under their supervision. In such a case, please ask your parent, legal guardian or authorised representative to read these Terms with you.
3.2. Some of the services we offer may require a higher minimum age for lawful usage. The specific age is defined in the terms applicable to each service (you can find them in the numbered appendices to these Terms). If you are not old enough to use InPost services independently, you must have parental or legal guardian consent to use these services. In such a case, please ask your parent or legal guardian to read these Terms with you.
3.3. If your parent or legal guardian allows you to use our services, these Terms apply to them, and they are responsible for your activity in our services.
3.4. Where you use our services related to any kind of business, commercial or professional activity, you act as a business user. By using services as a business user, you confirm that:
- you act on your own behalf or on behalf of an entity conducting a business or professional activity,
- you are duly authorised to represent such entity, where applicable,
- the use of the services is directly related to your business or professional activity,
- you are not acting as a consumer within the meaning of applicable consumer protection law regarding such activity.
3.5. Where you act partly as a consumer and partly related to your business or professional activity, your qualification as a consumer or business user shall depend on the predominant purpose of the specific service or activity concerned.
4. How to create a User Account?
4.1. You can create a User Account by downloading our application onto your device and/or by accessing it via web application. Remember that having an active User Account is necessary to fully utilize some of our services. If a specific InPost digital service requires a User Account, we will inform you when you attempt to access that service. Therefore, if you do not create your User Account immediately, each time you launch one of our services, we will prompt you to set up your User Account.
4.2. Note that to start the registration process for a User Account, and for each subsequent login to your User Account, you must have the Webview feature enabled. If this feature is disabled on your device, you will receive a notification that registration cannot proceed when you click the button to start registration. In such a case, you can only retry registration after enabling the Webview feature on your device.
4.3. To create your User Account, we need:
a. your phone number,
b. your email address,
c. your acceptance of these Terms and acknowledgment of the Privacy Policy (therefore, we ask you to read them before accepting),
d. registration confirmation to ensure no one is impersonating you — hence, we will send a verification link to the email address you provided.
4.4. When creating a User Account, you must provide us with accurate and complete information, including your phone number and email address. You must update your personal details regularly. Otherwise, you will not be able to create a User Account, or we may not be able to provide you with all or part of our services. You guarantee the accuracy of the information provided to us. Therefore, if you provide incorrect, incomplete, or false information, we are not responsible for the consequences. This is very important to us, which is why we reserve the right to verify that the information you provide is accurate.
4.5. After creating your User Account, we can also ask you to provide your full name and address or confirm that the previously given information is correct if we identify that it already exists in our system. You can skip this step; however, not providing this information will prevent you from using certain services or functionalities of the application.
4.6. If you register a User Account using your Google account or Apple ID, we obtain your name (username) from the service you selected and connect to your account in that service through the available authorization tools. Then, as part of the User Account registration process, you can enter a delivery address and will be prompted to complete further steps under section 4.3 above.
4.7. We do not charge any fees for creating or maintaining a User Account.
4.8. The User Account is created for an indefinite period of time. Remember that the creation of it does not mean that all InPost services are available to you.
4.9. The User Account is assigned to you individually and may be used only by you. If we determine that the same User Account is used by different persons, we may suspend your access to the User Account and request you to cease allowing such use of your account by other persons.
4.10. You may create only one User Account using the same data. We cannot accept the creation of multiple User Accounts with the same data, and if this occurs, we have the right to delete such additional accounts. Of course, we will inform you of such a situation.
5. How can you use the User Account?
5.1. You can use your User Account on multiple devices; however, in such cases, we will request additional authorization for each device by sending you an SMS with an authorization code.
5.2. The phone number and email address you provide are linked to a unique User Account, and we cannot assign a different phone number to the same User Account. However, you can change the email address associated with your User Account. Regardless, you can always create a new User Account using a different phone number and email address.
5.3. From the moment you register your User Account:
a. You can use our services as a user; however, remember that each service can have its additional terms, the content of which can be included in the appropriate regional appendix to these Terms. Starting to use a particular service means your acceptance of such additional terms and acknowledgment of the Privacy Policy of that service (if such a document is provided to you), so please read them carefully before using the service for the first time;
b.You can take advantage of useful features such as autofill data, personalized recommendations, and easy access to key information in any InPost service covered by the Terms.
6. How is my region assigned and why does it matter?
6.1. Upon registration, you are assigned to a specific region to create the User Account. The assigned region may determine, in particular:
a. the additional regional appendix that applies to you when using services covered by it,
b. the contracting entity of the InPost Group,
c. the availability and scope of services that may be offered in your region,
d. the applicable consumer protection rules,
e. the competent complaint and dispute resolution bodies.
6.2. Not all services are available in every region. Whenever specific service is not available in a given region, the terms of the appendix governing that service do not apply to you.
6.3. Detailed availability of individual services is presented in the application, while general information is available in the list of services provided by InPost (Functionality Matrix), which forms a part of these Terms.
7. How do we ensure the security of your User Account?
7.1. You, as the user, are fully responsible for your User Account. This includes taking reasonable measures to secure your User Account from unauthorized access, such as theft of login credentials by another person. We recommend regularly updating the security settings on the device you use. Remember also that in the case of losing access to the Google or Apple ID account which you used to register your User Account, you will also lose access to your User Account unless you provide us with your email address directly during registration, enabling future login to our services without linking to the above-mentioned accounts.
7.2. We apply appropriate technical and organisational measures to protect your User Account and the InPost services against unauthorised access, loss, alteration or misuse. These measures are designed to ensure an appropriate level of security, taking into account the nature of the services provided and the risks associated with their use.
7.3. To enhance the security of your data within your User Account, we will periodically ask you to log in again using our application. If in the login data form you notice an unfamiliar email address or one you no longer have access to displayed in the login form, you can contact our Customer Services by clicking the "Get Help" button and choosing your preferred contact method to start the manual account recovery process. Our staff will guide you through the process. We do not save any data obtained during the account recovery procedure. We recommend this same action if you suspect someone is using your User Account without your consent.
7.4. You may also choose to create a new User Account. In this case, we will delete the previously registered User Account associated with that phone number and email address, along with the account history and purchases made within it and redirect you to the registration screen to create a new User Account.
7.5. Beyond these recovery procedures, remember not to share your passwords or verification codes with anyone. If you encounter login issues, we encourage you to contact our helpline, which will assist you in the next steps of logging into your User Account without accessing your personal data.
7.6. Within your User Account, you can edit your personal information and update privacy and security settings. Your User Account is also a central, secure location where you can store all your personal data for using services, including saving and deleting payment cards used for transactions in InPost Pay (our service specified in the Appendix B1 to these Terms). We do not store card data; instead, we use a special encrypted token, and card data is stored only in the secure environments of payment service providers.
7.7. Changing your devices (without simultaneously changing the phone number associated with your User Account) or logging out of the application does not result in the deletion of your User Account.
7.8. You can delete your User Account by withdrawing from these Terms under their provisions, for example, by clicking the "Delete Account" button in our application and submitting a written or electronic statement of withdrawal from the Terms with us.
7.9. If you become aware of any unauthorised access to your User Account or any security incident that may affect the security of your User Account, you should notify us immediately at [email protected], form: inpost.pl/formularz-kontaktowy-zgloszenie-phishingu.
7.10. We may temporarily restrict access to your User Account or selected functionalities where this is reasonably necessary to protect the security of your User Account or rights and obligations of other users. We will inform you about the actions taken.
8. What services do we provide?
8.1. The detailed list of services provided by InPost is included in the application, while general information is available in the list of services provided by InPost (Functionality Matrix) specified in PART I (B) to these Terms. We may provide you with additional functionalities that are not listed in these Terms which we may make available to you from time to time for your convenience.
8.2. The services may be introduced and made available gradually. The overview of services presented in the Functionality Matrix is for informational purposes only and reflects the general scope of services that may be available within the InPost ecosystem. The availability of specific InPost services and other functionalities may differ depending on your assigned region. Not all our services are provided in every region.
8.3. We may hold on providing certain services to you until you perform additional actions described in the terms of a given regional appendix governing specific service, for example, until you provide additional personal data necessary for providing a given service, make the appropriate device settings, accept additional terms and conditions, or grant the relevant consents.
8.4. The correct functioning of our services may depend on different technical conditions, for example, whether you have the capability to receive text messages (SMS) and access the Internet on your device, as on the access settings you have established on your device.
8.5. Some of our services may require the presence of other programs on your device, such as an internet browser or PDF readers, which are independent of us.
8.6. The detailed terms of use for particular InPost services are an integral part of these Terms and do not require your separate acceptance; they apply automatically as soon as you start using the service.
9. How can you use our services?
9.1. If you wish to use our services, you must have a device that meets certain technical requirements (which we have described later in the Terms), have the application installed (which you can download from platforms like Google Play or App Store) or get access to it via web application (if such functionality is available for you), have an User Account set up, and have Internet access (without Internet, you may not have access to all services and functionalities).
9.2. You cover all costs related to accessing the User Account that might be required by third-party providers, including hardware, software, and internet costs.
9.3. Where specific technical, organisational or legal requirements apply to a given service, such requirements are indicated in the relevant service or regional appendix.
9.4. We respect legal regulations and care for the rights of our users. This is why you may not add any content or data to your User Account and services that:
a. is unlawful;
b. constitute malware (viruses, trojans, programs that modify the application's operation);
c. is an attempt to gain access to services or use them in a dishonest or deceptive manner, such as phishing, creating fake accounts or content, including reviews, misrepresenting the origin of content (including presenting AI — generated content as it was created by a human), providing services that appear to be from the user (or someone else) but are from us, or otherwise misleading other users, etc.;
d. Intercepts, interferes or unlawfully accesses data available within the services.
9.5. You may not use your User Account and services in a manner contrary to public decency, good practices, or in a way that disrupts the proper functioning of these services. We also protect our legitimate interests, so you cannot use your User Account and services in a manner that infringes upon them. Especially, we require you to respect the rights of others (including privacy and intellectual property laws) and not to exploit or harm others or yourself (or threaten or encourage such behavior) - for example, by misleading others, illegally impersonating them, deceiving them, defaming, harassing or stalking.
9.6. If you use your User Account or any of the services in violation of the above prohibitions, we may block your access to them.
9.7. Our additional terms and conditions concerning specific services, including rules regarding unauthorized use of generative AI, contain further information on appropriate conduct that all users of these services must adhere to. Such terms are available for your review in the regional appendices or on the website of the relevant entity of the InPost Group. If you encounter instances of non — compliance with these rules, many of our services include options to report abuse, which you can utilize. Upon receiving a report, we investigate the matter.
10. How do we process personal data?
10.1. If you use a User Account, in our Privacy policy you will find information on how we process your personal data.
10.2. In Part I of the Privacy Policy we describe how we process your personal data related to operating the User Account. Additional services available within the User Account may differ depending on the country. Information about them can be found inPart II— in the section dedicated to a given country.
10.3. ThePrivacy Policy contains, especially, detailed information regarding:
- the identity and contact details of the relevant data controller(s) depending on your assigned region and the specific service used,
- contact details of the Data Protection Officer,
- the purposes and legal bases of processing,
- categories of personal data processed,
- recipients or categories of recipients of personal data,
- information on transfers of personal data outside the European Economic Area (where applicable),
- data retention periods or the criteria used to determine them,
- your rights under applicable data protection laws and how to exercise them,
- the right to lodge a complaint with the competent supervisory authority.
10.4. if any inconsistency between these Terms and the Privacy Policy regarding personal data processing, the Privacy Policy shall prevail.
11. What Are We Responsible For, and What Are We Not?
11.1. We are responsible for providing our services to our users in accordance with these Terms, including regional appendices and applicable law. For consumers, applicable law means, especially, the mandatory consumer protection laws of the country of your place of residence. For other users, applicable law means the law indicated in the regional appendix. The law applicable to the legal relationship between you and us will always be clearly stated in the regional appendix.
11.2. The applicable consumer protection laws ensure our responsibility for the compliance of the services we provide with the Terms. Under this obligation, we are responsible for any lack of compliance regarding services, detected:
a. within 2 years from a single delivery of content or services(such as purchasing a movie, service voucher, etc.);
b. at any time during the "continuous" provision of content or services to you (such as the application, User Account, other services, and their functionalities).
11.3. If you act as a consumer under relevant provisions of law, nothing in these Terms excludes or limits our liability where such exclusion or limitation is prohibited by mandatory consumer protection laws.
11.4. As a user, you have the right to expect high — quality services and providing means to resolve potential issues. As a consumer, you are entitled to all rights granted under applicable laws and any additional rights provided in these Terms or the additional terms related to specific services.
11.5. We strive to provide you and other users with the best possible experience when using our services. We make reasonable efforts to ensure that our services are available and function properly. However, we do not guarantee uninterrupted or error-free operation of the services, because there are situations and events beyond our control. We are not responsible for interruptions, limitations or errors resulting from:
a. force majeure,
b. providing false personal data, especially when creating your User Account or your misuse of our services,
c. sharing access to the application and your User Account with others,
d. your device does not meet the technical requirements described in theseTerms,
e. the manner and quality of service provision by telecommunications operators with whom you have agreement (including internal service) and actions of third-party service providers. We are also not responsible for fees for services provided by these operators,
f. errors and issues with your equipment, software (e.g., Android or iOS), as well as software installed on the device that is not from us.
11.6. If you believe we have not adequately fulfilled our obligations (for example, if something hasn't worked or we haven't delivered a service you selected), you can file a complaint using the contact methods indicated in the digital channels through which you access our services, that are listed within applicable regional appendix. Detailed information on complaint procedures, including applicable time limits, competent entities and alternative dispute resolution mechanisms, is provided in the relevant regional appendix.
11.7. When filing a complaint, we may ask for information to confirm your identity and a description of the issue. Keep in mind that we may not be able to assist you if you do not provide sufficient information or description of your issue.
11.8. We will address your complaint as quickly as possible, but no later than 30 days from its receipt. When you submit a complaint, we will send you confirmation of receipt on the same day.
11.9. We will inform you of the resolution of your complaint via the e-mail address you provided when submitting it.
11.10. If you are a consumer, you may be entitled to use alternative dispute resolution (ADR) procedures to resolve disputes arising from these Terms. Information about competent ADR bodies, applicable procedures and conditions is provided in the relevant regional appendix. Unless regional appendix states otherwise, we make no commitment to use out-of-court dispute resolution methods.
12. How do we change the Terms?
12.1. We provide the current version of the Terms electronically within each of our application.
12.2. We can amend the Terms for important reasons, which include:
a. new or amended legal regulations that affect the content of the Terms,
b. obligations imposed on us by public authorities or courts that relate to the content of the Terms,
c. changes in the range of functionalities and services available within the User Account, such as extending the scope of service we provide using the User Account or their removal,
d. changes in the operation of our applications that may affect your rights and obligations within the User Account and need to be described in the Terms,
e. the need to improve support for you and other users- this also includes improving the complaint submission process,
f. changes in the operation of the application itself that may affect your rights and obligations and must be described in the Terms,
g. the necessity to enhance the protection of your privacy and the privacy of other users, as well as the security of personal data
h. editorial changes, including the correction of typos, an incorrect usage of words or numbers,
i. changes in technical, economic conditions, or market trends related to our services,
j. changes in our name or registration and contact details,
k. updating links to websites.
12.3. If we intend to change the Terms, we will notify you via e-mail notification.Archived and new versions of these Terms can be found in the repository available via a link placed at the beginning of these Terms.
12.4. We will announce changes to the Terms no later than 14 days before they take effect, giving you time to familiarise yourself with the changes. There are 4 exceptions to this rule when we may implement changes sooner:
a. If new or amended legal regulations arise so quickly that we cannot maintain the minimum 14-day period before the amended Terms comes into effect,
b. If public authorities or courts impose obligations on us that must be fulfilled so quickly that we cannot adhere to the 14 days,
c. If we grant you new rights or expand existing ones without imposing any obligations or burdens,
d. If we introduce entirely new services that do not worsen or replace existing services.
12.5. Remember that regional appendices may introduce different time limits, procedures or requirements required by applicable law or local regulatory obligations.
12.6. From time to time, we may ask for your explicit acceptance of the amended Terms directly within one of our applications. In such a case, if you do not accept the Terms in any of the applications you use, we will not have a basis to continue providing you access to any of them, and we cannot ensure this access. In such a case, we ask that you refrain from using our digital services and delete your User Account before the changes take effect.
12.7. If you use more than one InPost application (service) and we change the main content of the Terms and request your acceptance, the acceptance of the amended Terms in one of the services you use will automatically be transmitted to the remaining services, meaning you do not need to accept the same Terms more than once.
12.8. In cases where your explicit consent is not required if, despite our notification that changes are coming into effect , you do not agree with the updated Terms, you should cease using services and you should delete your User Account before the changes take effect. Continued use of the services after the effective date of the changes will be considered acceptance of the updated Terms.
13. Which rules apply in case of conflict?
13.1. These Terms form a modular regulatory framework consisting of the global core terms and regional appendices. To ensure legal certainty and transparency, the following order of priority applies if there is any inconsistency or conflict between provisions:
a. If you are a consumer, mandatory provisions of the law applicable to your place of residence apply to you regardless of the content of these Terms, and prevail where they are more favourable to you.
b. Where a provision of a regional appendix differs from the common terms, providing the relevant regional appendix applies to you, the regional appendix prevails.
c. Where a specific service is governed by regional appendix, such terms prevail over the common terms regarding that service.
13.2. This hierarchy applies solely to the extent necessary to resolve the conflict. All other provisions of such terms remain fully valid and binding.
14. What other information about the User Account is worth knowing?
14.1. Your User Account may occasionally be unavailable due to technical maintenance. We strive to ensure our services are available 24/7, but sometimes we need to schedule maintenance. In such cases, we will inform you when the maintenance is to occur and how long it will last.
14.2. We may terminate our Terms with you and delete your User Account if you violate the terms of the Terms or if we cease to provide services— we will not do this immediately, unless it is required by law, but will inform you with one month's notice.
14.3. Consumers using the InPost services, including User Account may be entitled to specific rights described in the relevant consumer protection rights regulation. If such provisions apply to you, we may outline them to you in the regional appendix that applies to you.
14.4. Consumers in the European Economic Area (EEA) are entitled to withdraw from these Terms, under the consumer protection laws applicable in the EEA, under the following conditions:
a. you have the right to withdraw from the Terms with us within 14 days without providing any reason; you can use the withdrawal form template included in the regional appendix that applies to you, but it is not mandatory for the withdrawal to be effective,
b. the withdrawal period expires 14 days after the conclusion of the agreement, i.e., the first acceptance of these Terms,
c. to exercise the right of withdrawal, you must inform us of your decision to withdraw from the Terms through an unequivocal statement (e.g., a letter sent by post or email). Detailed information on how to exercise this right, including available contact methods and any withdrawal form, is provided in the regional appendix applicable to you. If you use this option, we will promptly send you confirmation of receipt of your withdrawal notice on a durable medium (e.g., by email),
d. to meet the withdrawal deadline, it is sufficient to send information regarding your exercise of the right to withdraw before the withdrawal period expires.
e. withdrawal from the Terms equates to a request to delete the User Account (under data retention rules), which will prevent further use of services.
f. specific services offered by us under these Terms may be subject to statutory limitations of the right of withdrawal. Especially, where providing a service has begun with your prior express consent and acknowledgment of the loss of the right of withdrawal, or where other statutory exceptions apply, the right of withdrawal may not be available. Detailed information on applicable exceptions is provided in the regional appendix that applies to you.
14.5. If you have questions, requests, concerns or comments, you can always contact us using the form available on the website of the relevant entity of the InPost Group providing services to you, chat with us, or call our helpline as indicated above.
14.6. These Terms include appendices that regulate specific services which are more detailed and thus require precise descriptions of their provision. These appendices are part of the Terms and are listed in the table of contents to the Terms.
14.7. The User Account is intended for all users where we provide our services. For users assigned to the Polish region, this Part I of the Terms applies directly, therefore we apply Polish law. For users assigned to other regions,Part I applies together with the relevant regional appendix.
PART I (B): List of services provided by InPost (Functionality Matrix)
1. What services are available in different regions?
Below you can find a general overview of the types of services that may be available in different regions.
Please note that:
- not all services are available in every region,
- services may be introduced, modified or withdrawn over time,
- the most up-to-date information is always available in the application.
Globally, services may include, in particular:
- account registration, login and account management,
- parcel tracking, collection and related services,
- notifications and alerts related to services,
- access to parcel lockers and pick-up points,
- customer support and help services,
- marketing and communication services.
Additionally, in Poland they may also include: parcel sending services, payment and billing services and parcel management services (such as changes or redirection). On top of that, Poland offers Loyalty Programme and InPost Pay.
For details of the terms and conditions of the services provided locally, please see:
Appendix B1 — for Poland,
Appendix B2 — for Italy.
Part I (C): Definitions used in the Terms (Glossary of terms)
Below we explain the meanings of definitions used in the Terms and their appendices. It does not matter whether these definitions are used in singular or plural, or if the letters are capitalized:
1)Application- This is our application available as a mobile and/or web application, which you can use after creating a User Account. Depending on the market, the application may operate under different brand names.
2)Assigned region- Means the country allocated to your User Account during registration, which determines the applicable services, legal framework and relevant regional appendix.
3)Consumer- A person defined by law as a "natural person". Such a person, if using InPost services in a way that is not directly related to their business or professional activity, is granted specific rights by law, which we will highlight in the Terms. In some situations, these rights will also apply to a natural person who runs a business and has concluded an agreement with us directly related to that business, but the agreement is not professional in nature for such a person (as indicated by its content).
4)Courier Services- Services provided by us regarding parcels, involving their acceptance, sorting, transportation and delivery. We provide these based on separately concluded courier service agreements, and their basis can be, for example, the courier terms.
5)Courier Terms- This is what we call the separate terms that define the rights and obligations related to sending and delivering parcels, i.e., providing courier services.
6)Device- A smartphone or tablet that meets the technical requirements described in the Terms, enabling you to use specific InPost services.
7)Force Majeure- This refers to an event beyond your or our control, which has occurred outside of our influence and could not be predicted or prevented by either party. Examples include natural disasters (earthquakes, hurricanes, floods), as well as riots, general strikes, armed actions, and governmental actions (such as import/export banns and port blockades, expropriations).
8)InPost- Refers to companies of the InPost Group providing specific services in accordance with the regional appendix. This term also refers to "we", "our" and "us" used in the Terms. A list of entities of the InPost Group can be found in Appendix C Part III to these Terms.
9)Parcel- A shipment that we accept and deliver according to other terms and conditions under which we provide courier services.
10)Parcel Locker- A self-service automated device belonging to our network, equipped with lockers that allow customers to collect or send parcels. Depending on the market, this device may operate under a local commercial name e.g. Paczkomat®, InPost Locker, Locker Mondial Relay, while providing the same core functionality.
11)Personal Data- Under GDPR, personal data means all information about you that allows for your direct identification (e.g., your email address) and indirect identification (e.g., your activity on a given website). We may obtain your personal data, such as your name, surname, phone number, email address, and delivery address, from you when you register an InPost Account or use InPost digital services.
12)Privacy Policy- A document in which we describe how we process your personal data related to the services provided in the selected market(s).
13)Regional appendix- Means a local appendix to these Terms that sets out mandatory legal requirements, local service rules and local law provisions and requirements applicable to users from the assigned region.
14)Services- The services and functionalities provided by us, including in digital form, available electronically, as listed in the application and in the list of services provided by InPost (Functionality Matrix) in Part I (B) to the Terms.
15)Technical Break- We implement this when a failure occurs or when we are updating an application or maintaining our servers. During a technical break, using the User Account or services may not be possible.
16)Terms- This document and its appendices, which regulate rights and obligations, both ours and yours.
17)User Account or InPost Account- Profile created by you, through which we identify you in our digital services and enable you to use our application and other services without needing additional registration.
18)User or you- Refers to an individual who uses our services. In these Terms, we address the user directly as "you".
19)Your Parcel- A parcel addressed to you. We know this because the sender of the parcel has provided us with the recipient's phone number, which matches the phone number you provided when registering your User Account.