Terms & privacy Policy

We want to communicate with you in a clear and transparent way about your rights and responsibilities. Choose the area you would like to learn more about to access the relevant documents and information.

Changes to the terms from 18.05.2026

Check the upcoming changes to the terms.

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Terms & Conditions

Do you use the InPost Mobile app, extend parcel storage time, share parcels with your loved ones or open lockers remotely? Or maybe you collect InCoins or complete purchases using InPost Pay? Here you’ll learn what you can expect in the digital InPost world and what we expect from our users.

InPost Account Terms and Conditions – Current

Here you’ll find details about the InPost Account service. Learn how to create an account, how to use it, and what you can expect from us.

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InPost Account Terms & Conditions – changes effective from 18 May 2026

Here you’ll find details about the upcoming changes to the Terms & Conditions and their content. Learn which services are available with the InPost Account in your country, how to use them and what you can expect after the changes.

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InPost Account Terms and Conditions – Effective from 18 April

Updated information about your data and how we use it.

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Cookies policy

Learn how we use cookies and how they affect your account and services.

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Privacy Policy

Read our privacy policies to understand how we process your personal data. Check the descriptions below to know where to find the relevant information.

Privacy Policy

Do you use the InPost Mobile app? Find out how it works and learn about the rules governing the InPost Account.

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Privacy Policy – changes effective from 18 May 2026

Find out about the upcoming changes to the InPost Account Policy.

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Courier services

Do you send or receive parcels via Parcel Lockers®? Or use our courier services?This section explains how your data is processed when using our logistics services.

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Business customer

Do you represent a company using our business solutions, such as Manager Paczek or the Global Merchant Portal?In this section, we explain how we handle your company’s data.

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Other services

Check how InPost processes data in other areas, including InPost Fresh, recruitment processes, internal investigations, competitions, and when using InPost Chat AI.

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Cookie Policy

Here you’ll find details about your data and the cookies we use on our websites and in our applications.

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Documents in various languages

Privacy Policy, business client – Polish language

Open (PL)

Privacy Policy, business client – English language

Open (EN)

Privacy Policy, business client – Italian language

Open (IT)

Najważniejsze informacje o Koncie InPost

Wiemy, że czytanie dokumentów prawnych nie jest najprzyjemniejszą czynnością, ale warto poznać nasz regulamin i polityki prywatności Konta InPost, aby wiedzieć, czego możesz się spodziewać podczas korzystania z naszych usług i czego my oczekujemy od naszych klientów.

Co znajdziesz w Regulaminie, a co w Polityce prywatności?

Regulamin określa zasady korzystania z naszych usług - Twoje prawa, obowiązki oraz warunki, na jakich działamy. Regulamin Konta InPost – wyjaśnia zasady działania Konta InPost i innych naszych usług cyfrowych z nim dostępnych.

Polityka prywatności, niezależnie od tego, z której z naszych usług korzystasz, wyjaśnia, kto jest administratorem Twoich danych osobowych, jakie dane osobowe zbieramy, w jakim celu i jak o nie dbamy. W polityce możesz przeczytać także o przysługujących Ci prawach.

Czym jest Konto InPost?

To jedno konto dla usług cyfrowych InPost - utworzone przez Ciebie, które pozwala Ci korzystać z naszych usług, logować się do nich na różnych urządzeniach oraz kontrolować i zarządzać Twoimi danymi osobowymi.

Kto jest administratorem Twoich danych?

Jeżeli zakładasz konto InPost, administratorem Twoich danych jest InPost sp. z o.o. Jeżeli korzystasz z naszych usług w innych krajach, administratorem danych będzie spółka lokalna. Wszystkie niezbędne informacje oraz dane kontaktowe znajdziesz w politykach prywatności.

Czym są usługi cyfrowe?

To usługi, produkty i funkcje dostępne online, np. Aplikacja InPost Mobile, InPost Pay, Program Lojalnościowy, Asystent AI InPost i wiele innych z cyfrowego świata InPost.

Key information about the InPost Account

We know that reading legal documents is not the most enjoyable task, but it’s worth getting familiar with the Terms & Conditions and Privacy Policies of the InPost Account, so you know what to expect when using our services and what we expect from our customers.

What can you find in the Terms & Conditions and what in the Privacy Policy?

The InPost Account Terms and Conditions define the rules for using our digital services, including your rights and obligations, as well as the terms under which we operate.

The Privacy Policy, regardless of which of our services you use, explains who is the controller of your personal data, what data we collect, for what purpose and how we protect it. It also describes the rights you are entitled to.

Who is the controller of your data?

If you create an InPost Account, the controller of your personal data is InPost sp. z o.o. If you use our services in other countries, the data controller will be the local InPost entity. All necessary information and contact details can be found in the privacy policies.

What is an InPost Account?

It is a single account for InPost digital services – created by you – which allows you to use our services, sign in on different devices and control and manage your personal data.

What are digital services?

These are services, products and features available online, such as the InPost Mobile App, InPost Pay, the Loyalty Program, the InPost AI Assistant and many others.